Frequently Asked Questions
RESCHEDULING / CANCELLATIONS POLICY
TEAM PRACTICES
We require 48 hours' notice for any cancellations or rescheduling of sessions for team practices or goalie clinics (unless there is a medical emergency accompanied by a doctor’s note, or a family medical emergency). Otherwise, the rate of the session will be fully charged. This provides enough time to offer the slot to other teams on our waitlist. Please email info@goalieengineering.com directly to for any rescheduling or cancellation requests.
GOALIE CLINICS
We require 48 hours' notice for any cancellations or rescheduling of sessions for team practices or goalie clinics (unless there is a medical emergency accompanied by a doctor’s note, or a family medical emergency). Otherwise, the rate of the session will be fully charged. This provides enough time for others to sign up. To cancel/reschedule the appointment, a confirmation email was sent to the email address that was used for registration. The confirmation email will have a link to reschedule or cancel the session.
GOALIE CAMPS
100% of the cost will be refunded with cancellations made prior to 30 days before the commencement of the camp. Cancellations made within 30 days before the commencement of the camp will require a doctor's note, with 100% of the cost refunded. Payment is otherwise final.